TEST ONLY of Help & FAQs

Have a question or need help with making a purchase? Checkout our frequently asked questions below in order to make shopping with us easy and secure.

Have a question or need help with making a purchase? Checkout our frequently asked questions below in order to make shopping with us easy and secure.

SHIPPING & DELIVERY

What are shipping cost for your products?

INSTANT PRINTABLE DOWNLOAD = FREE
PRINTS = $3.99 US / $12.99 Int’l

What countries do you currently ship?
We conveniently ship worldwide, using USPS First Class Mail for domestic and International orders. Delivery times are between 2 to 4 business days for United States and 8 to 20 business days for International orders. Please note, you are responsible for any customs fees/charges on your order. Please note, we're not responsible if your address is written incorrectly and is undeliverable.

RETURNS & EXCHANGES

Can I return/exchange my purchase?
Yes, we accept returns on our prints. Follow the below 3 steps in order to begin the return/exchange process for your order:

WITH AN ACCOUNT
STEP 1 - 
Login to “My Account”
To return an item, login to your account. View your order using the “Complete Orders” link under the “my account” menu. Click the “Return Item(s)” button.

STEP 2 - Print Label
We’ll email you a return label printable from any web browser for returning your order. Label must be used within 30 days of printing otherwise it will not be valid and package will not be returnable.

STEP 3 - Ship Package
Prepare order for shipping in its original package if possible. We’ll email you once we’ve received and processed your return. Please allow 2 to 5 business days after receiving your package for processing and to inspect order. 

NO ACCOUNT
STEP 1 - Contact Us
regarding your request to return or exchange your purchase.

STEP 2 - Print Label
We’ll email you a return label printable from any web browser for returning your order. Label must be used within 30 days of printing otherwise it will not be valid and package will not be returnable.

You can also mail back the package on your own, please send to the below address for processing:
Mechie’s Loft / P.O. Box 705 / Owings Mills, MD 21117 / United Sates

PRINT ORDERS

Are any of your prints framed?
No, our prints are sold unframed. The frames shown on our website are for example only.

How will my print be packaged?
Smaller size prints are placed in acid-free protective sheets and ships flat in a sturdy, white cardboard mailer. Larger size prints are shipped rolled in sturdy, white poster tubes.

INSTANT PRINTABLE DOWNLOAD ORDERS

Does your store offer instant printable downloads?
Yes, we currently offer a small selection of printable downloads available for instant download once payment has been processed. We hope to expand shortly.


How do I purchase an instant printable download?

Click on the desired product you’d like to purchase. Then choose the following below options:
(1.) COLOR: 
Select "Coal Black" or "Natural White" color. These are the only colors we offer at this time.
(2.) SIZE: 
Select ”Digital Files (Download Only)” option in the drop down menu. Select your color, if applicable.
(3.) MEDIA: 
Select “Instant Download”Click “Add to cart” button to begin the purchase process


What’s the best way to get my instant download printed at home or at a professional printer?
Printing at home:

For best results and high quality, used heavy card stock paper or glossy photo paper

Adobe Reader: 
Open file with your current version of Adobe Reader (download it free at www.adobe.com).MS Word: Jpeg file can be inserted into Word Browser: Files can be also opened with your preferred browser by selecting in your browser menu options: Select “File” on the top menu. Then click on, “Open File” menu option and choose the desired file to open" Then print on sturdy card stock on glossy photo paper.

Using professional printers:
Send or upload files to your desired printer for final printing. Below are some printers to outsource your final printed piece

Local printers such as: Office Depot, Staples, or FedEx Office Print & Ship CenterOnline options include: Snapfish.com, Shutterfly.com, or Mpix.com

PAYMENT METHODS

What payment methods do you offer?

We accept several payment options at checkout including: Amazon Pay, American Express, Apple Pay, Discover, Diners Club International, JCB, MasterCard, and Visa.


How do I redeem gift cards or promo codes?
Add your selections to the shopping cart. At checkout, enter the gift card or promotional code in the specified box and your discount will be applied to your order.

Each gift card or promotional code can be used only once.

PRIVACY POLICY

Mechie's Loft does not share any information obtained from our website. All information you provide will be completely confidential and used only for our website.